Privacy policy

HOUSE OF VELAR (“Company”, “we”, “our”, “us”) respects the privacy of its users and is committed to protecting personal information shared with us through our website and digital platforms.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the rules framed thereunder.

1. Information We Collect
We may collect the following categories of personal information from users and customers:
Name, email address and phone number
Shipping and billing address
Order and transaction details
Communications with customer support
Device, browser, IP address and usage information
Cookies and similar technologies for analytics and website functionality
We do not knowingly collect sensitive personal data such as biometric information, health data or Aadhaar details.
 
2. Purpose of Collection and Use
Personal information is collected and used for the following purposes:
Processing and fulfilling orders
Managing payments, deliveries and returns
Providing customer support and resolving queries
Sending transactional and promotional communications (subject to user consent)
Improving website functionality, products and user experience
Compliance with applicable legal and regulatory requirements

3. Payment Information
All payments on the website are processed through secure third-party payment gateways.The Company does not store, process or retain sensitive payment card or banking information on its own systems.
4. Disclosure of Information
The Company may share personal information with:
Payment gateway service providers
Logistics and delivery partners
Technology, CRM, analytics and marketing service providers
Such disclosure is limited to the extent necessary for service delivery, business operations and compliance purposes. The Company does not sell or commercially exploit customer personal data.

5. Data Security
The Company implements reasonable security practices and procedures to safeguard personal information, including access controls and use of secure servers and cloud-based systems, in line with applicable provisions of the Information Technology Act, 2000 and the rules framed thereunder.
While reasonable measures are taken to protect personal information, no method of transmission or storage is completely secure.
6. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal and regulatory obligations.

7. Cookies and Tracking Technologies
The Company uses cookies and similar technologies to enhance user experience, analyse website traffic and improve services. Users may manage cookie preferences through their browser settings.

8. User Rights and Choices
Users may:
Opt out of receiving marketing communications
Request access, correction or deletion of personal information, subject to applicable law
Such requests may be made using the contact details provided below.

9. Children’s Data
The Company does not knowingly collect personal information from individuals under the age of 18.

10. Grievance Redressal
For any questions, concerns or grievances relating to this Privacy Policy or the handling of personal information, users may contact:
Email: support@houseofvelar.com

11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India.